Umhlahlandlela ophelele wokuxhumana ne-Wallapop: Izindlela, Amathiphu, nokuxazulula izinkinga

Imihlahlandlela ye-Android » General » Umhlahlandlela ophelele wokuxhumana ne-Wallapop: Izindlela, Amathiphu, nokuxazulula izinkinga

I-Wallapop Yinkundla ebaluleke kakhulu yokuthenga nokudayisa amasekeni e-Spain, evumela izigidi zabasebenzisi bayo ukushintshanisa imikhiqizo kusukela kumfashini, izincwadi, namathoyizi kuye ifenisha, izinto zikagesi, nezimoto. Impumelelo yayo ilele ekusebenziseni kwayo kalula, umphakathi wayo omkhulu, kanye nezinyathelo zayo zokuphepha, kodwa njenganoma iyiphi isevisi yedijithali, imibuzo, izinkinga, noma isidingo sosizo oluqondile kuvame ukuvela. Ngakho-ke, ukwazi zonke izindlela xhumana nosekelo lwe-Wallapop Ingakongela isikhathi, ukukhungatheka, futhi ikusize uxazulule noma yiziphi izinkinga ngempumelelo.

Kulo mhlahlandlela ophelele kakhulu uzothola, ngokuningiliziwe nangendlela ehlelekile, Zonke izindlela ezisemthethweni nezinye zokuxhumana ne-Wallapop, indlela isikhungo sosizo esisebenza ngayo, izinqubo ezingcono kakhulu zezikhalazo noma izinkinga zokubika, izincomo zokukhwabanisa, namathiphu okusheshisa ukuxazululwa kwanoma yiluphi uhlobo lwesigameko. Konke lokhu kubuyekeziwe futhi kwanwetshwa ngokusekelwe emibuzweni evamile, izinkinga, kanye nezimfuno zabasebenzisi bangempela.

Yiziphi izinkinga noma imibuzo ongayixazulula ngokuxhumana ne-Wallapop?

Isevisi yamakhasimende ye-Wallapop isiza ukuxazulula yonke into kusukela kumibuzo eyisisekelo kuye izenzakalo eziyinkimbinkimbi ezihlobene:

• Izinkinga nge izimpahla, ukudiliva kanye namaqoqo
• Ukungabaza mayelana izinkokhelo, amaqoqo kanye nembuyiselo
• Ukwephulwa kwemibandela ngabasebenzisi (imikhonyovu, ukukhwabanisa, imikhiqizo enesici)
• Izinkinga zezobuchwepheshe kuhlelo lokusebenza noma kuwebhu
• Ukuvinjwa kwe-akhawunti noma ukukhawulelwa
• Imibuzo mayelana izikweletu namakhomishini
• Bika izikhangiso zomgunyathi noma ukuziphatha komsebenzisi okungalungile
• Imibuzo mayelana nokuthunyelwa kwe-Wallapop, izinguquko zekheli, izimo zokuthumela, izingxabano nezimangalo

Uhlobo ngalunye lwenkinga lungase ludinge indlela ethile yokuthola impendulo esheshayo nephumelelayo, ngakho-ke kubalulekile ukwazi zonke izinketho zakho.

Izindlela zokuxhumana ne-Wallapop: iziteshi ezisemthethweni nezinye

I-Wallapop inikeza iziteshi ezahlukene zamakhasimende. Kubalulekile ukuthi ungadidwa izinombolo zocingo ezingekho emthethweni noma amakheli e-imeyili azungeza ku-inthanethi, okungaholela emiqondweni. Nazi zonke izindlela eziphephile, ezichazwe isinyathelo ngesinyathelo, kanye nezinzuzo zazo, kuye ngohlobo lokubonisana:

1. Isikhungo Sosizo se-Wallapop: isisekelo solwazi nesinqumo

Isikhungo Sosizo Yindawo yokuqala okufanele ubheke kuyo isixazululo senkinga yakho. Itholakala kukho kokubili uhlelo lokusebenza lweselula kanye newebhu, futhi iqukethe izimpendulo ezinemininingwane ku- Imibuzo ejwayelekile ukubuzwa yabasebenzisi ekuthengweni, ekuthengisweni, ekuthunyelweni, ezinkokhelweni, ezimbuyiselweni nasekuvikelekeni.

Ukufinyelela okuqondile Esikhungweni Sosizo ku-inthanethi ngukuthi: https://ayuda.wallapop.com/hc/es-es

• Kusuka kuselula: Iya kuphrofayela yakho, cindezela isithonjana segiya (izilungiselelo) bese ukhetha Usizo.
• Kusuka kuwebhu: Bheka inkinobho Usizo (imvamisa ngezansi kwesokudla noma kumenyu enkulu).

Kulesi sigaba ungakwazi:

• Sesha udaba lwakho ngegama elingukhiye (izinkinga zokukhokha, ukuthunyelwa kwempahla, ukufinyelela i-akhawunti, njll.).
• Bheka izifundo zesinyathelo ngesinyathelo ukuze uxazulule izinkinga ezivame kakhulu.
• Finyelela kumafomu okuxhumana athile uma inkinga yakho ingaxazululeki.

2. Ifomu lokuxhumana: ungabhala kanjani ngokuqondile ku-Wallapop

Uma ngemva kokubuyekeza isikhungo sosizo udinga usizo lomuntu siqu, ungathumela umbuzo wakho nge- ifomu lokuxhumana etholakala esigabeni sosizo. Leli fomu lilungele izehlakalo eziyinkimbinkimbi noma lezo ezidinga ukungenelela komuntu.

• Yifinyelele ngohlelo lokusebenza noma kuwebhusayithi esigabeni sosizo.
• Gcwalisa i Izinkambu ezidingekayo: i-imeyili, isihloko, incazelo yenkinga (okucacile nokunemininingwane eyengeziwe, kungcono).
• Ungakwazi namathisela izithombe (izithombe-skrini, izithombe zomkhiqizo, njll.) ukuze ucacise isigameko.
• Uzothola impendulo nge-imeyili phakathi nesilinganiso samahora angu-24 kuya kwangu-72, nakuba ngezikhathi zokufunwa kakhulu kungase kuthathe izinsuku ezimbalwa.

3. Sekela ingxoxo noma i-chatbot

Ezigabeni eziningi zohlelo lokusebenza kanye newebhu ungafinyelela a ingxoxo ezenzakalelayo (i-chatbot) enikeza izimpendulo ezisheshayo emibuzweni evamile noma ekuqondisa ekuvuleni ithikithi uma icala lakho lingekho ohlwini lwezinketho ezivamile.

• I-chatbot iyatholakala kusukela kunkinobho Usizo futhi ikuvumela ukuthi ubhale umbuzo wakho ngolimi lwemvelo.
• Uma i-bot ingakwazi ukuxazulula udaba lwakho, izokuqondisa kabusha ngokuzenzakalelayo efomini ukuze uxhumane nomenzeli ongumuntu.

4. Xhumana nengxoxo kuhlelo lokusebenza: izikhalazo nemibiko

Ungakwazi bika abasebenzisi, izindatshana, izinkinga noma ukuziphatha ngokuqondile kusukela engxoxweni nomsebenzisi ohilelekile:

1. Vula ingxoxo nomuntu onenkinga naye.
2. Thepha amachashazi amathathu aqondile (izinketho) bese ukhetha okuthi “Bika,” ukhetha isizathu.
3. Faka umlayezo ochazayo futhi, uma kusebenza, izinanyathiselwa (izithombe, izithombe-skrini, njll.).

Lo mzila unconyelwe:

• Bika izinsolo zokukhwabanisa
• Bika ukwephulwa kwemibandela noma ukuziphatha okubi
• Bika izinto ezinesici noma ezingalungile
• Cela ukulamula ngezingxabano zokuthunyelwa noma zokuthenga

5. I-imeyili esemthethweni yosekelo lwe-Wallapop

I-Wallapop inakho ama-imeyili asemthethweni ahlukaniswe ngohlobo lwenkinga. Kubalulekile ukusebenzisa efanele, njengoba isheshisa izimpendulo:

• support@wallapop.com / support.es@wallapop.com: ngemibuzo ejwayelekile kanye nokwesekwa kobuchwepheshe.
• support.envio@wallapop.com: ngemibuzo ethile mayelana ukuthunyelwa, ukuqoqwa, izingxabano zezokuthutha noma izigameko zokulethwa.
• billing@wallapop.com: nganoma iyiphi inkinga mayelana inkokhelo namaqoqo.

Isikhathi sokuphendula esilinganisiwe amahora angama-24 kuye kwangama-48.

6. AKUKHO imizila enconyiwe noma ephelelwe yisikhathi: Ikheli locingo neleposi

Alikho, okungenani okwamanje, inombolo yefoni yesevisi yekhasimende ye-Wallapop. Inombolo evela kumawebhusayithi ambalwa (936 76 05 10 noma okuhlukile) AYIsebenzeli ukwesekwa kwesigameko, ngokusho kwenkampani ngokwayo kanye nabasebenzisi bakamuva. Akunconywa ukushayela noma ukwabelana ngolwazi lomuntu siqu nabasebenzisi bezingcingo okuthiwa abahlobene.

Ezimweni engavamile kakhulu (izimangalo ezingokomthetho noma izinkinga zomthetho ezingathi sína), ungasebenzisa ikheli lendawo lenkampani ukuthumela izincwadi eziqinisekisiwe futhi ushiye irekhodi elingokomthetho:

Meridiana Avenue, 89, P. 6, 08026 Barcelona, ​​​​Spain

Le nketho iyafaneleka kuphela uma udinga impendulo esemthethweni eqinisekisiwe (isibonelo, ezikhalweni zabathengi noma izaziso zomthetho).

7. Amanethiwekhi omphakathi: okunye ukuxhumana nokubonakala

I-Wallapop inamaphrofayela asemthethweni ezingosini zokuxhumana ezinkulu, lapho ungabuza khona imibuzo, ubike izinkinga esidlangalaleni, noma uthumele imilayezo eyimfihlo. Ziyiziteshi eziwusizo zokuthola ukubonakala noma ukusheshisa impendulo uma ungazange uphumelele ngokusekelwa ngokwesiko. Izixhumanisi zamaphrofayela abo ngokuvamile zibonakala kuwebhusayithi nakuhlelo lokusebenza. Okwamanje amanethiwekhi ayo amakhulu yilawa:

• Instagram: ivumela imilayezo yangasese futhi ngokuvamile iphendula imibuzo nezikhalazo.
• X (owayekade engu-Twitter): Ivumela kuphela imilayezo eqondile kubasebenzisi abaqinisekisiwe, kodwa ungathumela umbuzo wakho usho iphrofayela esemthethweni.
• Facebook: ngokuvamile ivumela amazwana kokuthunyelwe nakuba imilayezo eyimfihlo ngezinye izikhathi ikhawulelwe.

Izingxabano, izimangalo, kanye nezinqubo ezivamile: ukuthi ungaqhubeka kanjani isinyathelo ngesinyathelo

Elinye lamaphuzu abaluleke kakhulu ku-Wallapop yi- ukuphikisana nokuphathwa kwezicelo. Lapha sikubonisa okufanele ukwenze kuye ngohlobo oluvame kakhulu lwesigameko:

Izinkinga zokuthumela: ukulandelela, izikhalazo, nokuxazulula izinkinga

I-Wallapop isebenzisa izinkampani ze-courier zangaphandle ezifana I-Correos, i-SEUR ne-GLS okwezimpahla zakho. Izimo zokuthumela zingabhekwa kuhlelo lokusebenza ngokwalo, iwebhusayithi, noma ngokufaka ikhodi yokulandela kuphothali yenkampani yezokuthutha ehambisanayo.

• Ukuthunyelwa akwenziwanga: Kwenzeka lapho umthengisi nomthengi bevuma ukulethwa ngaphandle kwe-Wallapop Envíos. Kulezi zimo, i-Wallapop ayingeneleli noma ayivikeli okwenziwayo.
• Ikhiqiza idatha yokuthumela: I-oda liyacutshungulwa, kodwa imininingwane ayikakhiqizwa. Uma lesi simo siqhubeka, sicela uxhumane nabosekelo.
• Ukufundwa okungekho: Ingosi ye-Correos ibonisa ukushoda kwedatha ebuyekeziwe. Linda amahora ambalwa futhi, uma kuqhubeka, vula ukubonisana.
• Izifundazwe ezijwayelekile: Kulethiwe, Kusendleleni, Kuthunyelwe. Uma ukuhambisa kwakho kubonakala kubambekile noma kungaqhubeki, sicela uxhumane nosekelo olusemthethweni.

Uma uthenga noma ukuthengisa kwakho uhlushwa noma iyiphi inkinga (iphakheji ayifiki, ifika ilimele, akuyona into obuyilindele, njll.), unayo Amahora angu-48 kusukela ekutholeni ukuvula ingxabano nokucela usizo noma ukubuyiselwa imali. Nikeza izithombe, ulwazi lokulandela umkhondo, nawo wonke amadokhumenti afanelekile lapho uvula uphenyo.

Ukubuyiselwa kwemali nezimbuyiselo: amalungelo nezikhathi zokulinda

I-Wallapop inikeza ukuvikelwa ekuthengeni okwenziwa kusetshenziswa I-Wallapop Shipping noma inkokhelo yohlelo lokusebenza. Uma unelungelo lokubuyisela (umkhiqizo onesici, ungahambisani nencazelo, njll.) izinyathelo yilezi:

1. Vula ingxabano ohlelweni lokusebenza esigabeni soku-oda.
2. Chaza ngokucacile isizathu sakho futhi unamathisele izithombe.
3. Uma ingxabano yamukelwe, landela imiyalelo ukuze ubuyisele umkhiqizo (ngokuvamile usebenzisa ikhodi ye-Correos).
4. Imbuyiselo izocutshungulwa endleleni yokukhokha yokuqala. Izikhathi ziyahlukahluka:
   • I-Wallapop Wallet: ngokushesha.
   • I-PayPal: 2-3 izinsuku zebhizinisi.
   • Ikhadi/Apple Pay: kufika ezinsukwini zebhizinisi eziyi-10.

Ukuvalwa kwe-akhawunti, izinkinga zokufinyelela, kanye nemikhawulo

I-akhawunti ingase ivinjwe ngu ukwephulwa kwemithetho, izikhalazo ezivela kwabanye abasebenzisi noma amaphutha e-algorithm. Uma i-akhawunti yakho ivinjiwe noma ikhawulelwe ngaphandle kwesizathu, kufanele uxhumane nosekelo ngolwazi oluningi ngangokunokwenzeka ukuze uhlonze imbangela bese ucela isibuyekezo. Futhi hlola i-imeyili yakho ukuze ubone ukuthi uzitholile yini izaziso ezichaza isizathu sokuvinjwa.

Izinkokhelo, amaqoqo kanye nokwenziwe ngaphandle kwe-Wallapop

I-Wallapop incoma lokho konke ukuthengiselana kwenziwa ngaphakathi kwendawo yesikhulumi. Ukusebenzisa amasistimu angaphandle afana ne-Bizum, ukudluliselwa, noma i-PayPal (kumodi yomndeni noma yabangane) kususa ukuvikelwa okunikezwa uhlelo lokusebenza futhi kudalule umsebenzisi emikhonyovu. Noma iyiphi inkinga evela ezinkokhelweni ezingaphandle kohlelo lokusebenza mancane amathuba okuthi ifunwe ku-Wallapop.

Ukuphepha: ukuvimbela ukukhwabanisa nezincomo

Enye yezingozi ezivame kakhulu ezisekelweni zamasekeni yilezi ukukhwabanisa kanye nemikhonyovu. I-Wallapop inamasistimu azenzakalelayo okuthola amaphrofayela asolisayo, kodwa abasebenzisi kufanele baqaphe. Landela lawa macebiso abalulekile:

• Gwema ukuthengiselana ngaphandle kohlelo lokusebenza noma iwebhu.
• Ungalokothi wabelane ngenombolo yakho yocingo, ikheli le-imeyili, noma imininingwane yasebhange ngaphandle kwenkundla.
• Sola okunikezwayo okukhanga ngokweqile, amaphrofayela amasha ngaphandle kokuqinisekiswa, noma abasebenzisi abaphikelela kwezinye izindlela zokukhokha.
• Njalo hlola iphrofayela, izilinganiso, nomsebenzi womsebenzisi oxhumana naye.
• Uma unemibuzo, sicela ubike ingxoxo noma uxhumane nabosekelo.

Amathiphu okuxhumana okuphumelelayo nokuxazulula okusheshayo

• Ngaphambi kokuxhumana, sicela useshe isikhungo sosizo; Imibuzo eminingi evame ukubuzwa isivele ixazululiwe (ukuthunyelwa, izinkokhelo, izinguquko zedatha, izingxabano, njll.).
• Lapho uthumela ifomu noma i-imeyili, cacisa, inhlonipho, futhi unikeze lonke ulwazi olufanele (inkomba ye-oda, ikhodi yokulandelela, igama lomsebenzisi, izithombe-skrini, njll.).
• Gwema ukuthumela imilayezo eyimpinda. Linda isikhathi esijwayelekile sokuphendula ngaphambi kokugcizelela.
• Ezingxabanweni, nikeza ubufakazi (izithombe, izingxoxo, imibhalo esekelayo); Lapho imibhalo eminingi, inqubo ishesha.
• Landela ngomkhondo isimo sesicelo sakho kuhlelo lokusebenza noma i-imeyili oyinikezile.

Izimpendulo zemibuzo evame ukubuzwa mayelana nokuxhumana ne-Wallapop

• Ingabe i-Wallapop inayo inombolo yefoni yesevisi yekhasimende? Okwamanje ayikho inombolo yocingo yosekelo lwekhasimende esebenzayo. Hlala usebenzisa iziteshi ezisemthethweni ngohlelo lokusebenza, iwebhusayithi, noma i-imeyili.
• Kuthatha isikhathi esingakanani ukuthi i-Wallapop iphendule? Phakathi kwamahora angu-24 no-72 ngokwesilinganiso, kuye ngomzila nokuba yinkimbinkimbi kwecala.
• Ingabe akhona amahhovisi aphathekayo okuxazulula imibuzo? Ikheli lendawo lisebenza kuphela ezimangalweni ezingokomthetho noma ezincwadini eziqinisekisiwe, hhayi ezosizo lomuntu siqu.
• Ingabe kuyasiza ukuthintana ngezinkundla zokuxhumana? Ingasheshisa ukubonakala kwesikhalazo sakho, kodwa sebenzisa iziteshi ezisemthethweni kuqala.
• Ngiyivula kanjani ingxabano? Kusuka ekhasini loku-oda endaweni yakho yomsebenzisi, unenketho "yokuvula ingxabano" noma "ukubika inkinga" kungakapheli amahora angama-48 uthole umkhiqizo.

Izimo ezikhethekile nezimo ezingandile

• Izinkundla zabathengi nezinhlangano: Uma ungayitholi impendulo noma isixazululo ngemva kokuqeda iziteshi ezijwayelekile, ungaphendukela ezinhlanganweni ezifana ne-OCU (Inhlangano Kazwelonke Yabathengi), ehlinzeka ngezinkundla zezikhalazo lapho ithimba le-Wallapop lesevisi yamakhasimende liphendula khona, ikakhulukazi ezimeni zokukhwabanisa okungenzeka noma ukungathobeli okubucayi.
• Izinkinga zomthetho noma zokwahlulela: Ezimeni zokukhwabanisa okukhulu noma ukungqubuzana okukhulu, qoqa bonke ubufakazi (izingxoxo, amarisidi okukhokha, izithombe-skrini) bese ufaka isikhalazo emaphoyiseni noma enhlanganweni yabathengi. Ukwesekwa kwezomthetho kwe-Wallapop kungenelela kuphela ngeziteshi ezisemthethweni.
• Izinhlamvu eziqinisekisiwe noma i-burofax: Ezimweni kuphela lapho udinga khona ubufakazi obusemthethweni besimangalo sakho (isibonelo, ukucela ukubuyiselwa imali noma ukubhala inkinga ngaphambi kokuthatha izinyathelo zomthetho).

Amaphutha ajwayelekile nokuthi ungawagwema kanjani uma uthintana ne-Wallapop

• Thola inombolo yocingo yesevisi yekhasimende: okwamanje ayikho.
• Ukuxhumana ngeziteshi ezingekho emthethweni (izinombolo ezitholakala kumaforamu, amawebhusayithi angekho emthethweni, njll.).
• Ukwehluleka ukunikeza ulwazi olwanele mayelana nesigameko.
• Ukwehluleka ukuhlola isikhungo sosizo ngaphambi kokubonisana kungase kubambezele impendulo.
• Ukwehluleka ukuthobelana nezinsuku zokugcina: Isibonelo, ukuvula izingxabano ngaphandle komkhawulo wamahora angu-48 ngemva kokuthola umkhiqizo kungavimbela ukucutshungulwa kwawo.
• Ukusebenzisa izindlela zokukhokha ngaphandle kwalezo ezinikezwe uhlelo lokusebenza, lokho kulahlekelwa ukuvikela kwe-Wallapop.

Izincomo zokuthenga nokudayisa ngokuvikeleka okuphezulu ku-Wallapop

Ngaphezu kokwazi izindlela zokuxhumana, kubalulekile ukulandela uchungechunge lwemikhuba emihle lokho kuzokusiza ugweme izinkinga futhi uhlale unokwesekwa okusebenzayo uma kwenzeka isigameko:

• Hlala usebenzisa uhlelo lokusebenza olusemthethweni noma iwebhusayithi kukho konke ukusebenzisana kwakho nemisebenzi.
• Buyekeza izilinganiso zomthengi noma umdayisi kanye nomsebenzi wangaphambilini ngaphambi kokuvala isivumelwano.
• Sola amaphrofayela ngaphandle kokuqinisekisa, izithombe ezimbalwa, noma amanani aphansi kakhulu.
• Ngemikhiqizo ebizayo noma ethambile, cela izithombe ezengeziwe futhi uhlale uxhumane ngengxoxo, ugwema ezinye iziteshi.
• Ungalokothi wamukele izinkokhelo ngaphandle kwe-Wallapop Envíos noma izindlela zokukhokha zohlelo lokusebenza.
• Ngokulethwa komuntu mathupha, khetha izindawo eziphephile, ezisesidlangalaleni.
• Ngaso sonke isikhathi gcina wonke amarisidi nezincwadi eziphathelene nokuthenga kwakho.
• Uma ungabaza, hlala uthintana nabosekelo ngaphambi kokwenza izinqumo ezingalindelekile.

Uma i-Wallapop ingaphenduli noma ingaxazululi inkinga yakho, ezimweni eziningi, isevisi yamakhasimende izophendula futhi/noma inikeze isisombululo phakathi nesikhathi esilindelwe. Nokho, uma ngemva kokusebenzisa zonke izindlela ezisemthethweni (uhlelo lokusebenza, iwebhu, i-imeyili, inkundla yezokuxhumana) ungayitholi impendulo egculisayo:

1. Hlola ifolda yakho yogaxekile noma ye-junk mail.
2. Phendula i-imeyili engenhla noma dlulisela umbuzo wakho, uqondise inombolo yethikithi ekhiqizwe koxhumana naye wokuqala.
3. 

   I-athikili ehlobene:

   Ungakukhansela kanjani ukuthenga ku-Wallapop: Umhlahlandlela ophelele wabathengi nabathengisi
4. Yabelana ngesigameko sakho ezinkundleni zokuxhumana ngokusho iphrofayela esemthethweni ye-Wallapop ukuze ukhulise ukubonakala.
5. Njengendlela yokugcina, sebenzisa izindlela zomthetho (isikhalazo esisemthethweni, umbiko, incwadi eqinisekisiwe noma i-burofax).

Isevisi yamakhasimende ye-Wallapop iye yaba ngcono ngokuhamba kwesikhathi, kodwa ihlala iyinkundla yedijithali futhi ezisekela yona, ngakho incazelo ecacile nenembayo yenkinga yakho kanye nemibhalo enikeziwe ingukhiye wempendulo egculisayo.

Uzazi kahle izindlela zokuxhumana ezisemthethweni, ukwazi ukuphatha izimangalo nezingxabano, ukusebenzisa kahle isikhungo sosizo futhi, ngaphezu kwakho konke, ukulandela njalo izindlela zokuphepha ezingcono kakhulu nengqondo, kubalulekile ukuze ujabulele umuzwa ophephile nowanelisayo ku-Wallapop. Hlala unolwazi, bhala phansi ukusebenza kwakho, futhi usebenzise iziteshi ezisemthethweni ngaso sonke isikhathi ukuze uxazulule noma yiziphi izinkinga. Ngale ndlela, ngeke nje uxazulule imibuzo noma izinkinga zakho, kodwa futhi uzofaka isandla ekugcineni umphakathi ophephile nothembekile.